Cancellation earlier than 15 days before the start of the course:
• If you have taken out personal cancellation insurance, please refer to the insurance conditions.
• If you have not taken out cancellation insurance, and provided that you are unable to ski as testified by a medical certificate covering the period of the service, E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
• In all other cases: the E.S.F. shall refund you the price paid less the administrative costs (10% of the transaction, with a minimum of €20) and compensation for breach of contract (10% of the transaction, with a minimum of €20).
Cancellation within 15 days of the start of the course:
• If you have taken out personal cancellation insurance, please refer to the insurance conditions.
• If you have not taken out cancellation insurance, and provided that you are unable to ski as testified by a medical certificate covering the period of the service, E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
• In all other cases: the E.S.F. shall withhold 50% of the price paid.