Cancellation Policy: Private Lessons
Regardless the weather conditions, the Private Lessons take place .
In case of timely cancellation – up to 1 week before the start of the lessons - we charge € 25,- as a processing fee. Private lessons that have been booked in our Online Shop, can be cancelled for free up to 1 week before arrival.
In case of cancellation up to 1 day (24 hours) prior to the start of the lessons, a cancellation fee of 50 % of the total amount (and at least € 100,-) will be retained.
For no-show or cancellation on the same day, 100 % of the course fees are due.
In the event of a cancellation (up to 1 week before departure), please contact us by email as soon as possible. For short-term cancellations, please contact us by phone immediately.
Cancellation Policy Group Lessons
A timely cancellation - up to 1 week before the course starts – is free of charge.
In case of cancellation up to 1 day (24 hours) before the course starts, we charge € 25,- as a processing fee.
In case of no-show or cancellation on the same day (before 10 am), the price of the 1st course day is charged.
Course reimbursement in case of injury or illness (during the course), is only possible with a valid medical confirmation from a local doctor or medical centre. Only non-used days can be refunded (difference).
In order to guarantee correct reimbursement, we ask for immediate notification in case of cancellation or discontinuation of the course.
