Cancellation earlier than 15 days before the start of the service:
• If you have taken out personal cancellation insurance, please refer to the insurance conditions.
• If you have not taken out cancellation insurance, and provided that you are unable to ski as testified by a medical certificate covering the period of the service: The E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
In all other cases: the E.S.F. shall refund you the price paid less the administrative costs (10% of the transaction, with a minimum of €20) and compensation for breach of contract (10% of the transaction, with a minimum of €20).
Cancellation within 15 days of the start of the service:
• If you have taken out personal cancellation insurance, please refer to the insurance conditions.
• If you have not taken out cancellation insurance, and provided that you are unable to ski as testified by a medical certificate covering the period of the service: The E.S.F. shall propose to postpone the service, if this is possible, otherwise it shall refund all sums paid less the administrative costs (10% of the transaction, with a minimum of €20).
In all other cases: the E.S.F. shall withhold 50% of the price paid.
