Cancellation
Private lessons: In the event of cancellation, no cancellation fee will be charged if this is done in writing or by telephone by 8 p.m. on the evening before the scheduled start of the course. If a cancellation is made by telephone by 8:00 a.m. on the day of the course, 50% of the paid participation fee will be refunded. No refund will be given for later cancellations. In the event of illness or injury, course fees will only be reimbursed upon presentation of a medical certificate from a local doctor
Group lessons: In the event of cancellation, no cancellation fee will be charged if this is done in writing or by telephone by 8 p.m. on the evening before the first day of the course. If a cancellation is made by telephone by 8:00 a.m. on the first day of the course, 50% of the paid participation fee will be refunded. If part of the booked service has already been used at the time of cancellation, a reimbursement of EUR 16.00 per course day not attended for half-day and super mini courses and EUR 22.00 per course day not attended for full-day courses will be made. If 60% or more of the booked teaching time has already been used, the course is considered to have been attended and the course fee already paid will not be reimbursed.
General
The receipt of the written cancellation (or telephone call) at Innsbruck Ski School is decisive for compliance with the deadline. In order to meet the respective deadline, it is necessary that the written cancellation or the call is received by the Innsbruck Ski School before the deadline. Possible transmission errors and the like are at the expense of the Customer.
In all other cases, the Customer is not entitled to withdraw from the contract without the express, written consent of the Innsbruck Ski School and has to pay the full fee. This also applies in particular in the event of a non-appearance or a late appearance on the agreed date.
